DO I HAVE TO PAY CUSTOMS DUTIES UPON RECEIPT OF THE ORDER?
Shipping costs and customs fees are included in your MONREALE Parfums invoice.
I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?
If you placed your order via your MONREALE Parfums account, log in to your account then click on “My orders”. You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email.
If you do not receive your package within 5 to 7 working days, after receiving the email confirming the shipment of your order, please contact our customer service. Our advisors will be delighted to guide you.
I JUST FINALIZED MY ORDER BUT I STILL HAVE NOT RECEIVED THE ORDER SUMMARY.
After placing your order, allow a few minutes for the order summary to arrive. Kindly check your “Spam” inbox as well, as the email may be routed there based on your email settings.
If you do not receive the email within this timeframe, please contact our Customer Service, our advisors will be delighted to guide you.
CAN I CANCEL OR CHANGE MY ORDER?
Please note that once the order has been prepared, the delivery information cannot be modified or cancelled.
CAN I CHANGE MY DELIVERY ADDRESS?
Please note that once the order has been sent, the delivery information cannot be modified.
IS VAT INCLUDED IN THE SELLING PRICE OF YOUR PRODUCTS?
Our displayed prices already include VAT. The VAT amount is specified on your purchase invoice.
WHAT ARE THE ACCEPTED METHODS OF PAYMENT?
The different methods of payment accepted are PayPal, Visa, Mastercard, and American Express. Payment is made via recognized payment operators, PayPal, and Stripe. All transactions made on the initioparfums.com website are highly secure.
Payment in 3 installments is offered through PayPal.
Afterpay is available as an alternative installment payment solution in the United States.
WHAT ARE THE GENERAL TERMS AND CONDITIONS?
You can find the general terms and conditions of sale under the section labeled ‘CGV’ at the bottom of our website.
If you need further information, please contact our customer service, our advisors will be delighted to guide you.
HOW CAN I TRACK MY ORDER?
Once your parcel has been shipped, an email with all the tracking information will be sent to the email address you provided when placing the order.
IS IT POSSIBLE TO HAVE THE ORDER DELIVERED TO A PICKUP POINT?
We do not offer delivery to pickup points. Only home delivery is available at this time.
IS IT POSSIBLE TO HAVE THE ORDER DELIVERED TO A STORE?
We do not offer delivery to stores. Only home delivery is available at this time.
WHAT ARE THE DELIVERY TIMINGS?
The delivery time applies from the sending of the email confirmation of shipment of your order.
– FRANCE : delivery time is 3 to 5 working days with DHL.
– EUROPE : delivery time is 3 to 6 working days with DHL.
– UNITED KINGDOM : delivery time is 3 to 6 working days with Royal Mail.
– UNITED STATES and CANADA : delivery time is 3 to 6 working days with Fedex.
IN WHICH COUNTRIES DO YOU DELIVER?
We deliver to several countries worldwide. Please find below the complet list of the delivered countries :
UE :
Austria
Belgium
Bulgaria
Croatia
Czech
Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxemburg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Swiss
Vatican
UK :
United Kindgom
US :
Canada
United State
UAE :
United Arab Emirates
Saudi Arabia
DO YOU OFFER EXPRESS DELIVERY?
At the moment, we do not offer express delivery. Our current delivery times range from 3 to 7 business days.
CAN I EXCHANGE OR RETURN AN ONLINE PURCHASE IN-STORE?
Online purchases cannot be exchanged or returned in-store.
In order to return a product, you will need to send a message on our contact form indicating your willingness to return the item within 28 days from the date of the delivery. For us to accept the product, it must remain unopened in its original packaging. All gifts received with your purchase must also be returned.
Once we receive the product, we will inspect it and proceed to the refund on the same payment method used when placing the order. The shipping costs which will be at the expense of the customer.
This clause does not affect your legal rights in relation to faulty products. Return of faulty products will be under the responsibility of MONREALE Parfums.
If any returned items do not comply with our conditions, we will inform you by email that an amount will be deducted from your refund, or you can choose to have the goods returned to you within 14 days of our notification.
WITHIN WHAT TIMEFRAME CAN I EXPECT TO BE REFUNDED?
We strive to process refunds as quickly as possible. Your refund will then be processed on the same payment method used when placing the order, within 14 days from the date we receive your return package.
WHAT IS YOUR RETURN POLICY?
Only products purchased through MONREALE Parfums official website may be returned in accordance with the return policy. MONREALE Parfums products purchased through any other official retailer are subject to the return policies of this retailer.
In order to return a product, you will need to send a message on our contact form indicating your willingness to return the item within 28 days from the date of the delivery. For us to accept the product, it must remain unopened in its original packaging. All gifts received with your purchase must also be returned.
Once we receive the product, we will inspect it and proceed to the refund on the same payment method used when placing the order. The shipping costs which will be at the expense of the customer.
This clause does not affect your legal rights in relation to faulty products. Return of faulty products will be under the responsability of MONREALE Parfums.
If any returned items do not comply with our conditions, we will inform you by email that an amount will be deducted from your refund, or you can choose to have the goods returned to you within 14 days of our notification.